Where are your products made?
All products are made in our Chicago, IL workroom.
What is your lead time?
Our standard lead time is 8-10 weeks. However, if items are needed sooner, please contact us at info@noamatelier.com to request an expedite.
Are your products customizable?
Yes, some collection pieces can be customized with your own fabric, choice of wood finish, and custom sizes or dimensions. We also offer custom design services for new furniture, built-ins, upholstered goods, and more. Contact us at info@noamatelier.com to inquire about customization.
How does shipping work?
All orders are processed and shipped within 1–3 business days of order confirmation (for in-stock items) or production completion (for made-to-order pieces). Shipping fees are determined by the size, weight, and destination of your order. Our primary shipping methods are as follows:
FedEx / UPS — For smaller items that can be safely boxed. Shipping costs are calculated at checkout and include tracking and insurance. Expedited options are available upon request.
White-Glove Delivery — For larger items requiring special handling. Shipping costs are calculated after your order is placed and billed separately (unless otherwise noted as free shipping). For a quote prior to purchase, please contact us at info@noamatelier.com. Deliveries include a scheduled time window and in-room placement of your piece.
Local Pickup — Free local pickup is available at 600 N Albany Ave, Chicago. Please contact info@noamatelier.com with your order confirmation number to schedule your pickup.
International Shipping — Available to most countries. Shipping costs are calculated after your order is placed and billed separately (unless otherwise noted as free shipping). For a quote prior to purchase, please contact us at info@noamatelier.com.
Do you ship products internationally?
Yes, we offer international shipping to most countries around the world. Delivery times depend on the destination. For a quote prior to purchase, contact us at info@noamatelier.com.
Can I return an item if I change my mind?
For eligible items, we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
To qualify, your item must be an in-stock product in the same condition you received it, unused, and in its original packaging. A receipt or proof of purchase is also required.
Please note that custom or made-to-order items, as well as sale and clearance items, are non-returnable unless defective.
To initiate a return, please contact us at info@noamatelier.com with your order number and reason for return to receive authorization. The customer is responsible for return shipping costs, and we recommend using a tracked and insured shipping service to ensure the item is safely returned. Once we receive the returned item and confirm it meets our return criteria, we will issue a full refund to your original payment method. Items returned without prior authorization will not be accepted.
How can I contact you?
You can reach us by sending an email to info@noamatelier.com, and our team will respond to you as quickly as possible. We also have a contact form on our website, where you can submit your inquiry, and we will get back to you as soon as possible.