01 — Shipping

All orders are processed and shipped within 1–3 business days of order confirmation (for in-stock items) or production completion (for made-to-order pieces). Shipping fees are determined by the size, weight, and destination of your order. Our primary shipping methods are as follows:

1. FedEx / UPS — For smaller items that can be safely boxed. Shipping costs are calculated at checkout and include tracking and insurance. Expedited options are available upon request.

2. White-Glove Delivery — For larger items requiring special handling. Shipping costs are calculated after your order is placed and billed separately (unless otherwise noted as free shipping). For a quote prior to purchase, please contact us at info@noamatelier.com. Deliveries include a scheduled time window and in-room placement of your piece.

3. Local Pickup — Free local pickup is available at 600 N Albany Ave, Chicago. Please contact info@noamatelier.com with your order confirmation number to schedule your pickup.

4. International Shipping — Available to most countries. Shipping costs are calculated after your order is placed and billed separately (unless otherwise noted as free shipping). For a quote prior to purchase, please contact us at info@noamatelier.com.

02 — Returns

For eligible items, we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

To qualify, your item must be an in-stock product in the same condition you received it, unused, and in its original packaging. A receipt or proof of purchase is also required.

Please note that custom or made-to-order items, as well as sale and clearance items, are non-returnable unless defective.

To initiate a return, please contact us at info@noamatelier.com with your order number and reason for return to receive authorization. The customer is responsible for return shipping costs, and we recommend using a tracked and insured shipping service to ensure the item is safely returned. Once we receive the returned item and confirm it meets our return criteria, we will issue a full refund to your original payment method. Items returned without prior authorization will not be accepted.

03 — Exchanges

If you’d like to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the replacement item. If the returned item qualifies for a refund, we will issue it as soon as we process the return, but exchanges must be handled as separate transactions. We are happy to guide you through this process and ensure you get the right product.

04 — Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, we apologize for the inconvenience. Please contact us at info@noamatelier.com within 7 days of receiving your order to report any issues. We will arrange for a return or replacement at no additional cost to you. Please provide photos of the damage or defect, as this will help us process your request. Once we receive the item and confirm the issue, we will issue a full refund or send a replacement depending on your preference.

If you have any questions or concerns regarding your order, shipping, or returns, please feel free to reach out at: