General Information
These Terms and Conditions govern the use of the Noam Atelier website and the purchase of products through it. All rights to the products, content, and trademarks displayed here belong to their respective owners. By accessing, browsing, or making a purchase on the site, you agree to be bound by these terms. Noam Atelier is not responsible for any damages, issues, or liabilities arising from the use of this website. These terms may be updated from time to time, and we encourage you to review them periodically. If you do not agree with any part of these terms, please refrain from using our website.
Pricing & Payment
All prices displayed on the site are excluded of applicable taxes unless otherwise stated. Prices may change without notice due to currency fluctuations or changes in market conditions. The price of your order including tax will be calculated at checkout, [if] fedex/ups shipping will be calculated at checkout, and [if] white-glove delivery will be billed separately. Payment for item and shipping is required in full prior to release of goods, and we accept various methods, including credit/debit cards, and other payment options specified on the checkout page. We use secure payment processing to ensure the safety of your financial information. In case of fraudulent transactions or payment issues, we reserve the right to cancel your order. If a pricing error occurs, we will notify you before shipping the product, and you will have the option to accept the corrected price or cancel the order.
Shipping & Delivery
All orders are processed and shipped within 1–3 business days of order confirmation (for in-stock items) or production completion (for made-to-order pieces). Shipping fees are determined by the size, weight, and destination of your order. Our primary shipping methods are as follows:
FedEx / UPS — For smaller items that can be safely boxed. Shipping costs are calculated at checkout and include tracking and insurance. Expedited options are available upon request.
White-Glove Delivery — For larger items requiring special handling. Shipping costs are calculated after your order is placed and billed separately (unless otherwise noted as free shipping). For a quote prior to purchase, please contact us at info@noamatelier.com. Deliveries include a scheduled time window and in-room placement of your piece.
Local Pickup — Free local pickup is available at 600 N Albany Ave, Chicago. Please contact info@noamatelier.com with your order confirmation number to schedule your pickup.
International Shipping — Available to most countries. Shipping costs are calculated after your order is placed and billed separately (unless otherwise noted as free shipping). For a quote prior to purchase, please contact us at info@noamatelier.com.
Returns & Refunds
For eligible items, we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
To qualify, your item must be an in-stock product in the same condition you received it, unused, and in its original packaging. A receipt or proof of purchase is also required.
Please note that custom or made-to-order items, as well as sale and clearance items, are non-returnable unless defective.
To initiate a return, please contact us at info@noamatelier.com with your order number and reason for return to receive authorization. The customer is responsible for return shipping costs, and we recommend using a tracked and insured shipping service to ensure the item is safely returned. Once we receive the returned item and confirm it meets our return criteria, we will issue a full refund to your original payment method. Items returned without prior authorization will not be accepted.
Intellectual Property
The content and materials displayed on the Noam Atelier website, including but not limited to text, graphics, images, logos, and product designs, are protected by intellectual property laws, including copyright, trademark, and patent laws. All rights to this content are owned by Noam Atelier or its licensors. You may not reproduce, distribute, or modify any of the content from the website for commercial purposes without obtaining written permission from Noam Atelier. Any unauthorized use of the website’s content may result in legal action. Additionally, any customer-generated content, such as reviews or feedback submitted through our website, remains the property of Noam Atelier, and we reserve the right to use, modify, or publish this content.
Limitation of Liability
Noam Atelier is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products purchased through it, including but not limited to loss of profits, business interruption, or any other financial loss. Our total liability to you for any claims, regardless of the cause, shall not exceed the total amount paid for the product purchased. We do not assume responsibility for any damages caused by third-party services or products used in conjunction with our items. Furthermore, we do not guarantee that our website will be error-free or available at all times, and we are not responsible for any interruptions, delays, or disruptions to your access. If you experience issues with your purchase or our website, please contact us directly so that we can address the matter promptly.
Privacy & Data Protection
We are committed to protecting your privacy and safeguarding your personal information. We collect personal data such as your name, email address, shipping address, and payment information to process orders and enhance your shopping experience. This data is stored securely and used only for the purposes of fulfilling your orders, improving our services, and communicating with you about promotions or new products. We do not sell or share your personal data with third parties without your explicit consent, except as required by law or to process transactions with trusted third-party payment processors. You have the right to access, update, or delete your personal information by contacting us. We also take reasonable measures to protect your data against unauthorized access, disclosure, or misuse through secure servers and encryption technology. By using our website, you consent to the collection and use of your personal data as described in this Privacy Policy.